Thousand Trails Management failed to give us any notice or accomodations in 2017 when the gas pipeline construction cut right through our section of the campground we had purchased an annual site for. They had timely notice yet failed to notify annual accounts in the effected are like us, and while closing it to all other campers, left the campers that paid them the complete sum for the annual sites without any recourse or options.
Construction this camping season went from late May and is still going on late September 6-7 days a week 7am-7pm through the whole camping season ruining any chance of happy camping.
Escalating the complaints to the Regional Encore Manager on August 8th after getting no options from the campground management in June and July took 6 weeks and in late September their option was to offer a discount on next year's annual sites to those impacted which is not addressing the current ruined season. Shame on Thousand Trails Management and Encore Management.
Reason of review: Damaged or defective.
Monetary Loss: $3600.
Preferred solution: Full refund.
I liked: Camping prior to the pipeline.