Customer service

Las Vegas, tree fell thru roof in clubhouse last year. All member facilities not working, Pool, game room, member facilities!

Manager fired during summer, asst. manager went on vacation and didn't come back, maintenance person worked gate 1 day per week, park in severe disrepair, and the poor folks that work the gate have to deal with problems on a daily basis! No work is being accomplished of required repairs during my stay and all attempts to contact Thousand Trails have failed to fix problems.

I have been to other parks in the system this year and found that there are maintenance and upkeep problems at the other locations also. Pio Pico, ( No Phone or Wi Fi Service without external antennas )

This reviewer shared experience about bad quality and wants this business to "fix problems!". The author is overall dissatisfied with Thousand Trails Rv. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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