Thousand Trails Rv
Reviews and Complaints
No customer service and no one answers the phones
- No one answers the phones
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT buy a membership
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Verified ReviewerTT arbitrarily changed the park operations to the detriment of those who bought memberships
When I bought my membership years ago, it was for the most part a system of adequately maintained parks for members only. TT changed the operations to open it to the public, started having large numbers of people living permanently at the parks, and failed to maintain many of the parks with the large influx of so many non-members and making it difficult if not impossible to make reservations.
- Nationwide parks
- Overcrowded
- Poorly maintained
- Oversold
Preferred solution: Full refund
User's recommendation: Do not buy a membership.
Thin Blue Line Flag
Preferred solution: Apology
Selective harassment and rule enforcement
- Cheap for monthly passes
- Most laundry machines inoperable for months
- Loud site members parties and motor cycles
- Frequent water and electrical issues
Preferred solution: Let the company propose a solution
User's recommendation: File Complaints on all Matters Against Thousand Trails
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Detroit, MichiganPatrick St Clair Manager
Ive waited a few days because I wasnt sure if the incident that happened with me on Saturday evening at your St Clair Michigan location should be something I should let go or notify you all about, but after attending the trick or treating event put on by this campground for the last 2 years and really enjoying ourselves, your manager, Patrick, put an end to that.
I am not a member, but was invited by members of yours since 1997 so they have a permanent lot and always participate in your Halloween celebrations. My five year old LOVES it. She calls it spooky camper world. After we were done trick or treating, my husband called from his hunting trip informing me he had to walk where he could get signal so that I could come help him and him friend due to vehicle issues. I told him to go back to the truck and wait, Id leave right away and be on my way to their hunting spot.
I walked back to the clubhouse where I was parked. I was unaware we werent allowed to leave the grounds until after 7:30. A young man stopped me and I explained my husband needed my help so I needed to leave. He told me I had to speak to the manager Patrick. Patrick immediately approached me and I explained my situation. He refused to allow me to leave. I told him he couldnt make me stay there. He then says Youre probably not even supposed to be here.. I was literally parked on the driveway to exit. No where around the campers. I drove away. His truck was park diagonally, blocking any vehicle from coming or going from the property. Other cars park past his truck were free to come and go as they please. As I honked for him to move the vehicles, he and his staff surround my truck, take photos of my truck and license plate, and threaten to call the police...in front of my daughter. He continues to yell that he wont move the vehicle until I tell him who Im with, but he imitated my heavy southern accent as he was yelling at me. (My window was up and doors were locked.) I then flipped him off and he once again imitating my accent tells me to stick my finger up my *** He does all of this in front of his employees while they laugh. I called the police. The dispatcher told me an officer was on the way and he would not be allowed to keep me there. He told me the only way hed move the truck was if I told him who I was with. I didnt want to because I didnt want to subject them to his lack of professionalism or the fact that they had nothing to do with what happened.
Personally, Im just sad that a fun night had to end that way. Also, Im not 100% positive on this, but it has to be illegal to block the drive of the property regardless of it being private property. No emergency vehicle wouldve been able to enter. Just a thought. I really hope this issue is addressed by the company.
Also, we could smell the septic systems from many sites during our vistit.
Update: I was also informed that he threatened the members I was with that they would be fined for the incident that happened, which they had nothing to do with. As a manager, he should diffuse situations.
User's recommendation: There are better places.
Horrible Company
My daughter lived in Oregon in 2017 at the age of 18 with her friend and had been talked into a Thousand Trails membership as well as an extended membership for 5 years. They asked for a shorter membership knowing they needed only a short term, and they said they didn't have one which was not true.
This was a total of $5,000.00 at 16% interest. Neither one had a verifiable income, no 2016 tax return ever showing employment but had both attained odd jobs on the side. When they fell behind on a payment the campsite kicked them out and told them they could not return without payment. My daughter had the payment and phoned it into the finance department before the deadline but was told she missed the deadline due to Eastern Standard Time, and it went to the head collections.
She spoke to Alicia Brooks who made my daughter feel intimidated through her curt communication as Alicia had told her the remaining $3,951.00 was now due. It is unreasonable to think that Thousand Trails did not look into a verifiable employment as well as talked them into a 5-year contract which was more expensive. Trying to resolve this issue was incredibly taxing and frustrating to say the least and the only resolve was to make the payment in full.
They're ethical and legal contracts and practices are deplorable! I would not recommend them at any point.
User's recommendation: Do not sign up with Thousand Trails
Not being told that 3 rangers have tested positive to Covid and the employees wet
- Alot
Preferred solution: Be honest with your employees and guest. About what's going on. This is not fin
Locked out of my account for no reason and can not get ahold of customer service to save my life!
I have had A Thousand Trails forever. I always seem to have problems with my account or customer service.
But this time I could not unlock my account without talking to customer service. Okay that's fine... but 2 hours on hold is ridiculous. So I hung up.
Why can't they give the call back option. Where you keep your place in line, but they call you back? Or why don't they have the option online to chat with a Rep over the internet? With as much money as I send them each month I would think they could do much better at being reachable.
You can not even e-mail them your concerns! So you are forced to sit an ungodly amount of hours to talk with a live person. That to me is just wrong. They are also on a different time zone then I am so that just makes it worse.
They need to have more ways to be reached then just two numbers that takes hours to get through on.
I know this is an ongoing problem because I called my home park, and they said youre not the first and this has been going on for months! So please fix this communication ISSUE!
- Multiple locations
Preferred solution: Fix my account!
User's recommendation: Add an Email to reach customer service. Add a feature to hold our place in line but with a call back to us so we are not stuck on hold towing up our phones. Also add a live rep that you can talk to on line. For all those simple questions. Using a text message box.
Management problems
Preferred solution: Let the company propose a solution
User's recommendation: Stay away from Outdoor World Littleton NC Its sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Daily rate being charged to stay at one of my campgrounds
Company fixed the issue and I have been provided with apology.
Preferred solution: Let the company propose a solution
Taking our money and not following through on their promises n their commit
When covid became apparent the parks were shut down yet the members still continued to pay our obligation. Supposedly we should be getting some refund while the parks were closed.
In Fl Topics,Barrington Hills RV Resort,Holiday travel Park close the pools on weekend due covid,which make no clear. topics has been doing this since May I was told. I called two day before my registration to verify the pool was open and it was.When I checked in Paula said she told me no way cause I would not have camped there.The park still charges full price also the back fence at Topics is falling down looks like a trash pit. Put me on a gravel sit not packed back wheels dug in reluctant to help accept give me a tow #.Refused from Paula MAINTAINCE MAN came out to dig me out.
He said I should of never been given that site.
Moved to 18 electric pole was defected called twice with no respnce from Paula.Finally use 19 electric pole without further power outage. WILLNEVER CAMP THERE AGAIN have camped prior there last year without noted difficulty.e mail bettyhudd@***.com
- Book early
- Corporate customer service
- Big boss
- Got you
Preferred solution: Price reduction
User's recommendation: PASS this park up and ask encore parks are the pools open 7 days a week
Too many permanent residents.
Preferred solution: Let the company propose a solution
User's recommendation: Be ready to use the site like you would a hotel. A base camp for jumping off and going and being away for the day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cloverdale, OregonMembership 90 day Suspension with unknown cause
To Whom it May Concern;
We recently received a notification with customer service stating our membership has been suspended for 90 days due to a domestic disturbance? We have no clue and/or any notice from the park (Pacific City, Or.
No verbal or written of any problem with the park? My husband and I are very concerned and the matter is upsetting to us, since we have been members for over 2 years now. I am not sure if the insadent was due to, our kids going into the forest on there own without permission. My husband and I, became very worried and became outraged of the matter and both raised our voices to the worrying of our little ones being lost.
We did alert the park as well as the police department and we all solved the problem in a peaceful matter. This matter was 'not' a domestic disturbance but, a very scary panicking incident for our family. I don't think it is professionally and/or fair to us that the park manager decided to suspend our membership for 90 days!
Over a serious family matter that was in the lives of our children. Please discuss this matter with manager at Pacific Trails and Regional Managers and clear our membership so we can continue to enjoy the stay as RV travelers with Thousand Trails.
Thank you!
Jessica Jolly Graciano
David Graciano
- Multiple locations
- Other campgrounds such as ranco oso
- Advantageous ways
Preferred solution: Remove 90 day Suspension
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVandelism and lying people
I talked to the cop and he even stated that someone there has to know something for all these thefts to occur and not one person heard a thing. I actually tried to go there yesterday when it stated they where open.
It was just for the day but they said corporate said not yet when our governor has opened the public park. Strange enough though, they were letting in people with RV's. I sid I have a membership and you let them in but not us??? The *** just laughed and said yup.
The male *** just said leave the property when I told them that that was BS. called corporate and I asked the person about why and she said social distancing. I said we can social distance as well for the day.
She just said said that is the way it is. No more membership for me and have now contacted our lawyer for restitution.
- Read previous statement
Preferred solution: his time pay for your lack of security to your storage area. Do what you SAY you are going to do. Show some sort of honor amongst yourselves
Inactive membership status
User's recommendation: Do not ignore customers request
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I agree with your description, it's just another scam by an equity fund company.