Thousand Trails Rv
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lakehills, TexasMultible reports of theft and vandlism at the Medina lake location.
None same as last time sodo not expect much
- Have a theft ring there and may be the employees doing it
Preferred solution: Pay for my damages this time. Iwill look iinto sueing this time. I believe your employees may be behind this vandalism.
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Verified ReviewerNot letting local membership into park for day use
Preferred solution: Let me use the parl
User's recommendation: Do not buy into the lies
Supention of our membership for allegedly giving gate code to other TT members
Our Thousand Trails membership was suspended in late June for 30 days for allegedly giving the gate code out. This is absolute nonsence.
On that day the electricy was off in the park and the gate was wide open because of this, anyone could of come through that gate, but because this person is a personal friend of ours the "management " Kiristan, Lisa Marie, decided that we had giving this person the gate code.This person is also a member of thousand trails and knows lots of people in the park. But she didn't
need a code because the gate was open when she came through. We were " suspended" for thirty days for something that was not our doing, any number of people this persons friends,neighbors from TT could of given her the number, I know we did not. And like she told us she came through the gate because it was "already open and no one was in the gate house".
This was an unfair way for us to be treated. We have been members for several years and they have been through many employees during the time we have been there, these people are very bias about there management practices, they look for reasons to "violate" some people just because of personal feelings, they accuse people of awful things with no proof, that is slander, and yet other people re: their friends and relitives our allowed to have "personal favors" ( getting in with no registration or insurance, in awful looking RVs) , we have also been told that the employees are sent on "whitch hunting" missions to find violations if they are not that busy that day. We don't go outside we live inside even though its a campground,we don't want to get a violation and be suspended, we keep in mind that this "suspension " could and has been very detrimental to our lives, my husband has COPED and suffers greatly in the heat and from continually having to move our Rv there are no other places to go in our area, so we had very carefully gotten a system together so that we would never be in a position as to be without running water, electricity and such, my husband especially, and I have suffered greatly from this Supination not only health wise but financially from this as we had a careful plan so that he would not be ever exposed to the 100 degree heat and the effort it takes to move. Now we are out alot of money and my husbands health had suffered greatly.
We were counting on thousand trails in our life plan to just be fair and treat us as the members that we are as we have always abided by their rules, changing depending on who you are related to or how they, the management , especially. Kirsten and LisaMarie, feel about you personally.
I went and talked to the manager Kiristan and she addmited to me that yes the gate was open that day and it could have been a mistake but we still got suspended, and a black mark on our record.
This is a TT campground that should be skipped by anyone who wants a good place to stay.Very poor customer service, very bias and backbiting employees. Just all around poor quality place, lousy maintancance of grounds, bathrooms not cleaned or maintained lousy staff not a good place, unsafe in alot of ways, not handicap accessible at all I could go on and on.
- Its in the town i work in
- Poor customer service
- Management
- Poor managment customer service
Preferred solution: Deliver product or service ordered
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Verified ReviewerLacking customer service and maintenance
- Prices
- Corporate customer service
- Hidden fees
- See our review
Preferred solution: Let the company propose a solution
User's recommendation: Run!
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Verified ReviewerPoor Customer Service
- Lots of activities
- Idylwild campground is beautiful
- Review contract regularly
- False advertising
- Advantageous ways
Preferred solution: Let the company propose a solution
User's recommendation: Review your contract/fee's regularly
They won't cancel my membership and they autocharged renewal
We were fairly satisfied with the service for the year we signed up, but due to family circumstance we cannot camp this year and multiple calls, emails, requests to not renew went unanswered-apparently they auto renew if "they don't hear from you to cancel" but when you try to cancel, for months, they do not cancel and then say you are late with payment and autocharge the card you initial paid with the year before. I am very disappointed with them not cancelling when it was requested, had to cancel my cc and file a complaint.
I did what member service advised me to do, email to cancel, but they say they never got requests. I have many emails to prove it.I requested cancellation over a month before renewal due. I was going to renew next year, but will not after bad experience with them not renewing as I requested cancellation multiple times. I am still trying get cancelled.
Once you sign up, they continue to auto-renew, no way to get them to respond to repeated attempts to cancel. Been working to cancel for couple months now.
And today they charged my credit card to renew. Bad business practice.
User's recommendation: Don't due it, they will auto renew and go after you even if you cancel ahead of time as requested. They are unresponsive if you want to cancel. They auto renew and put in on your charge card. No way to cancel.
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Verified Reviewer | Carrollton, TexasBecoming *** holes
Preferred solution: Deliver product or service ordered
User's recommendation: *** no
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Verified ReviewerComplaint for answering phone service and flow ups of services, sites not what advertised.
gas and food time off of work all has been a pain
- Value for the money
- Negative - 0
- Some are nice
- Park management
- Staff and managers
- Some are not nice camp sites
Preferred solution: Price reduction
User's recommendation: DO NOT GO TO LAKE MINDEN
Sites Mud no rocks
- Peaceful setting
Preferred solution: Let the company propose a solution
User's recommendation: Bring gravel or rocks.
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Verified ReviewerCOMPLAINT
Preferred solution: Price reduction
User's recommendation: DO NOT GO THERE
Won't cancel my membership
User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY
Poor customer service
- Too many to list
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get reservations guarinting Power & Water hook-up.
- Staff and managers
- All
- Lied about full hook up
Preferred solution: Now,
User's recommendation: Do not invest in Thousand !!!
Complaint
Preferred solution: Let the company propose a solution
User's recommendation: Stay away
Change camping zones
Preferred solution: Changing camp zones, new member
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You're in TX. You're coming and going, daily.
Not in a rig. Makes you a higher risk. Your pass is NOT a daily pass, it is an annual pass. For camping.
Actually surprised you've gotten away with 'day use' this long. COVID safety issues in TX are at the discretion of the business owner/management.
Stop whining about victimhood... lots if fishing holes
Hello, Michelle C. We have also been mistreated by Thousand Trails and dealt with unprofessional staff who don’t do their jobs and have retaliated against us for simply making a complaint.
A class action suit is exactly what is needed here.
Please contact me at semblancemediallc@***.com Let us discuss and see if we can get people their money back and get some just here. Thank you.