Thousand Trails RV Complaints and Reviews

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Thousand Trails RV
Main address: Two North Riverside Plaza 60606 Chicago Illinois
1-800-288-7245, 312-279-1400, 312-279-1710,
  • 9 complaints
  • $15.9K claimed losses
  • $1.6K average
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We purchased a 4 year membership and at the time we were assured that we would be able to use the membership for another trip that was already booked. Turns out that is not the case and no one told us until we came back from the trip. This mistake is costing us $350. I sent an email to area sales manager 3 weeks ago to discuss my situation but neither calls where returned. A week ago I sent... Read more

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The resort in NC Lake Gaston is a the pits. Management needs changing and Thousand trails is creating more site for more revenue and making a mess out of several location especially the one at lake Gaston, Do not waste your time or money with them. For the price you have to pay, your are better off staying in a hotel with pool. The pool is the only good thing about it and it was dirty. This... Read more

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Paid a kings ransom for membership & yearly dues costing a fortune! It uses to be peaceful & relaxing at the preserves, but now that they rent sites to the public it's noisy, run down, people don't obey the rules. Its just an RV park which we paid a kings ransom for a membership. Membership does not have its privileges any more! Given a do over, we wouldn't have bought in. Read more

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I have a useless Elite membership after paying 10k with upgrades. I did not get what they promised me. I try to get into a park for 3 weeks and can not. My home park is not set up for disabled persons and after comimg in for over a year and not getting either a level spot near a bathroom or one wirh sewer. I now pay 3300$$ for a annual site for 210 days.I can not enjoy a walk a soak in the hot... Read more

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As a 10 year TT Getaway cabin member, my husband and I had the worst experience this year at La Conner's Encore RV resort. Cabin #273 had several deficiencies, including non-functioning exhaust fan, clogged bathroom sink, clogged toilet seat, uneven floor surface (cabin tilting to one side (left side)), broken window covering, and lack of screen door to the sliding door. We made attempts to... Read more

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I have been a member for 15 uears paid12k with upgrades total. Now they sell a zone pass for 450 a year! My dues are 595 a year. So my main concern is they turn members away on holidays but the camp host saves sites for retail non members ??? And when we are full new zone pass members call the camp host when they are told the campground is full and she tells them to come in that she has saved... Read more

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We were helped by a rude customer service person at the front counter who was only interested in leaving instead of making us feel welcome. Also the grounds keeper was so drunk he could barely stand. I could smell the alcohol reeking from him four feet away. We purchased wood from the campsite and when he arrived he looked at my Dad as if he wanted him to grab the wood from his cart. Then the... Read more

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Watch out for these guys. We transferred a membership from my cousin who was a member for 14 years and used it one time to rent a cabin. Total cost about $2000. for one night. Since them my partner has gotten cancer and requires Chemo regularly. We Never Bought a Camper. I tried to tell Thousand Trails what was going on but it fell on deaf ears and they continued to send bill after bill. I... Read more

Was this review helpful? 2 1

Recently my husband and I purchased an upgrade with ELS/Thousand trays. We paid $5200.00 for what we were told was unlimited 365 days a year camping. When we received our next scheduled dues statement we found out that we would not receive the 365 days free camping. Instead for $5200.00 we received the option to purchase the unlimited camping for the amount of $1478.50 per year. This was an... Read more

Was this review helpful? 6 1

Our family has been members of the Thousand Trails "family" for many years and we always happy with our choices of facilities, the employees, etc. Several years ago, EquityLifestyles purchased TT, and the entire feel of the company changed. The parks available is more limited, and the condition of the parks, and especially the employees, have changed drastically. We pay $600 per year in "dues"... Read more

Was this review helpful? 18 3
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